Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the provision of services by The Health and Safety Portal ("we", "us", "our") to you ("the Client"). By engaging our services, submitting an enquiry, or entering into a contract with us, you agree to be bound by these Terms.

These Terms should be read in conjunction with our Privacy Policy and Cookie Policy, which form part of the contractual framework.

2. About Us

Business name: The Health and Safety Portal
Registered address: 167 -169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: info@thehealthandsafetyportal.co.uk
Telephone: [Insert telephone number]

3. Scope of Services

3.1 We provide health and safety consultancy services, including but not limited to:

Bespoke health and safety advice and documentation
Risk assessments and audits
Policy and procedure development
Ongoing advisory support
Training and competence support

3.2 The exact scope of services will be agreed in writing via a proposal, quotation, service agreement, or email confirmation.

3.3 We do not provide legal representation or act as an enforcing authority.

4. Client Responsibilities

The Client agrees to:

Provide accurate, complete, and timely information
Ensure access to premises, staff, and documentation where required
Implement recommendations provided by us
Comply with all applicable health and safety legislation

Failure to meet these responsibilities may affect service delivery and outcomes.

5. Fees and Payment

5.1 Fees will be agreed in advance and confirmed in writing.

5.2 Unless otherwise stated, invoices are payable within [e.g. 14 or 30] days of the invoice date.

5.3 Late payments may result in suspension of services and may attract statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5.4 All fees are exclusive of VAT unless stated otherwise.

6. Intellectual Property

6.1 All materials, reports, templates, and documents produced by us remain our intellectual property unless otherwise agreed in writing.

6.2 Upon full payment, the Client is granted a non-exclusive, non-transferable licence to use the materials for internal business purposes only.

6.3 Materials must not be shared, sold, or reproduced without our prior written consent.

7. Confidentiality

7.1 Both parties agree to keep confidential any information disclosed during the course of the services, except where disclosure is required by law.

7.2 This obligation survives termination of the contract.

8. Data Protection

8.1 We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and our Privacy Policy.

8.2 Each party agrees to comply with applicable data protection laws when processing personal data.

9. Information Security and Quality

9.1 We operate management systems aligned with ISO/IEC 27001 and ISO 9001 principles.

9.2 Reasonable measures are taken to protect information confidentiality, integrity, and availability.

10. Limitation of Liability

10.1 Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10.2 Subject to clause 10.1, our total liability arising out of or in connection with the services shall be limited to the total fees paid by the Client in the preceding 12 months.

10.3 We shall not be liable for:

Indirect or consequential losses
Loss of profits, business, or reputation
Failure to implement advice or recommendations

11. Professional Disclaimer

11.1 Our services provide professional guidance based on information available at the time.

11.2 Ultimate responsibility for health and safety compliance remains with the Client.

12. Termination

12.1 Either party may terminate the agreement by giving [e.g. 30 days] written notice.

12.2 We may terminate immediately where:

Fees remain unpaid
There is a material breach of these Terms
Continued provision would be unlawful

12.3 Upon termination, all outstanding fees become immediately payable.

13. Force Majeure

Neither party shall be liable for failure or delay caused by events beyond reasonable control, including but not limited to acts of God, pandemics, industrial disputes, or system failures.

14. Complaints

We aim to provide a high-quality service. Any complaints should be raised in writing so they can be investigated and addressed promptly in line with our quality management procedures.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will be available on our website.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between the parties and supersede any prior discussions or agreements.

These Terms are designed to support UK legal compliance and alignment with ISO 9001 and ISO/IEC 27001 management principles.